Is there internal conflict eroding the customer experience?
As a regular reader of Andrew Reimer’s blog, I thought I would share with you his latest posting – one that’s close to my heart.
To give a bit of background – Andrew owns and runs High Performance in Hobart – I have worked closely with Andrew for a while now and he mentored me and coached me in senior management for over 12 months. Put simply Andrew really knows his stuff.
What got my attention this morning was his take on how business managers rate their internal customer service.
The summary is simple – If one makes the effort to manage teams properly and engages them the end results equal exceptional customer service.
Cohesive teams are critical and it only take one person in a team to turn the delivery of service into a negative for the end customer.
When was the last time you looked at your internal teams and assessed potential conflict or ‘squeaky wheels’?
If you have not already subscribed to Andrews blog follow this link to his new website, grab a cuppa and have a read.